Proven Experience. Protected Identities.
These case studies highlight the real strategy, problem-solving, and outcomes I’ve delivered across complex products and teams. The environments, challenges, and impact are true to the work—only the names have been swapped to keep things discreet.
Swiftwire: Employee Management Tools
A national cell phone retailer wanted to create an internal application to support employee management; reducing their reliance on third-party platforms.
Glazer's: A better Comms Platform
After my initial engagement with Glazer’s—a global doughnut and coffee brand—I was brought back to revamp their intranet navigation. Partnering with employees across the organization, I identified key pain points and delivered a streamlined information architecture that helped teams find what they needed and get back to crafting delicious doughnuts.
Glazer's: Financial Reporting
Glazers is a global doughnut and coffee brand with hundreds of shops and thousands of retail distribution points across more than 30 countries. I was brought in to conduct user research and design prototype solutions to address major pain points in their outdated financial reporting tool.